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KEY ROLE FOR INTERACTION ANALYTICS IN MEETING NEW FCA CONSUMER DUTY REQUIREMENT

Posted on Feb 28, 2023

We've been working with technology solutions provider Avoira on the introduction of a very smart, AI-powered interaction analytics tool, Xdroid. This will allow us to better serve our customers whilst enhancing our regulatory compliance. In this guest blog, the company's Head of CX, Ian Taylor, explains how Xdroid comes into its own when helping firms meet new Consumer Duty regulations.
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