Customer Service

We're here to help

If you need to amend your policy or have any questions about your cover, please do not hesitate to contact the relevant customer service team.

For changes to a motorcycle, motorhome, multi-vehicle, van, or specialist vehicle policy, please call 0330 024 1730.

For changes to a car or home insurance policy, please call 0330 024 0098.

For changes to a business insurance policy, please call 0330 024 9897.

If you have a complaint, let us try and fix things

Through our corporate culture and extensive training programmes, we aim to provide consistently excellent customer service at all times. But we're only human and recognise that, on occasion, things might not go quite according to plan. When that happens we always want to put things right.

 To help us, if you are not satisfied, please contact the relevant customer service team as detailed above. By addressing complaints promptly and professionally, we resolve most of them by close of business on the third working day after receipt. If your issue is more complex  we will send an acknowledgement confirming who is dealing with the complaint and when we will expect to respond to you in full. Within 8 weeks of the date we receive a complaint we will provide you with our final decision.

If you remain dissatisfied you can refer your case to the Financial Ombudsman Service, Exchange Tower, London E14 9SR, telephone 0800 023 4567 or fax 020 7964 1001. You can also email the ombudsman. You can also find the ombudsman at www.financial-ombudsman.org.uk.