Contact Us

Contact Us

At Principal we are here to help you with your insurance needs so please feel free to contact us.

If you need to get in touch for a quote, to amend or renew your policy, make a claim or simply want to ask a question then please call or email us via the links below.

Our offices are open between 8.30am – 6.30pm weekdays and 9am – 1pm Saturdays.

If you wish to contact Principal Insurance Ireland DAC, now owned by Aston Lark Ireland, please click here.

For press and marketing enquiries, please scroll down.

QUOTATIONS

Motorcycle   0330 024 0087

Car   0330 024 0093

Van   0330 024 0097

Motorhome 0330 024 0124

Multi-Vehicle   0330 024 0093

Specialist Vehicle   0330 024 0137

Home   0330 024 0124

Motor Trade   0330 024 0135

Commercial Insurance   0330 024 0136

Alternatively to email the team click here

CUSTOMER SERVICE

For changes to a motorcycle, motorhome, multi-vehicle, van, or specialist vehicle.

0330 024 1730 or to email click here.

For changes to a car or home insurance policy.

0330 024 0098 or to email click here.

For all motor trade and commercial insurance changes

0330 024 9897 or to email click here.

RENEWALS

For all car, motorcycle, motorhome, multi-vehicle, van, specialist vehicle and home insurance renewals.

0330 024 1358 or to email click here.

For all motor trade and commercial insurance renewals.

0330 024 0135 or to email click here.

CLAIMS

For all car, motorcycle, motorhome, multi-vehicle, van, specialist vehicle and home insurance claims.

0330 024 1376 or to email click here.

For all motor trade and commercial insurance claims.

0330 024 0135 or to email click here.

BREAKDOWN

If you have purchased CAR, MOTORCYCLE, MOTORHOME OR SPECIALIST VEHICLE breakdown insurance and require assistance, please call the relevant numbers below.

If you have broken down in the UK and are covered by AXA Assistance, please call 017337 815 898. If you are deaf, hard of hearing or have a speech impairment, please call 07624 808 266.

If you have broken down in the UK and are covered by ERS Motor Breakdown please call 0808 196 3947. If you are deaf, hard of hearing or have a speech impairment, please call 07537 404 890.

If you have broken down in Europe and are covered by AXA Assistance, please call, +44 1737 815 898.  If you are deaf, hard of hearing or have a speech impairment, please call +44 7624 808 266.

If you have broken down in the Europe and are covered by ERS Motor Breakdown, please call +44 1277 235 999. If you are deaf, hard of hearing or have a speech impairment, please call +44 7537 404890.

If you have purchased VAN breakdown insurance and require assistance, please call the relevant number below.

If you have broken down in the UK  please call 0800 243 783. If you are deaf, hard of hearing or have a speech impairment, please call 07537 404890.

If you have broken down in Europe please call +44 1277 235 999. If you are deaf, hard of hearing or have a speech impairment, please call +44 7537 404890.

PRESS ENQUIRIES

Journalists requiring information, pictures or quotes on insurance-related issues should email Andy Loynes by clicking here. Please note Andy is an external consultant and unable to assist with policyholders’ breakdown, claims or customer service enquiries.

MARKETING ENQUIRIES

Please direct all enquiries regarding advertising, exhibitions, sponsorship and other marketing activities to: marketing@principalinsurance.co.uk

COMPLAINTS

To make a complaint please click here.

We are also required to inform you of the availability of the Online Dispute Resolution platform to assist you if we are unable to resolve your Complaint. However, this service will refer your Complaint to the Financial Ombudsman Service, so you may instead wish to contact them directly.