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FAQs

HOW CAN WE HELP YOU

If you have a question about your policy arranged through Principal Insurance, or about getting a policy started, check our FAQS to see if your question has been answered.

General

Do you cover modifications?

What is the difference between Third Party Only (TPO), Third Party Fire & Theft (TPFT) and Comprehensive insurance?

Do I need to let you know when I change job/address/vehicle/other?

How do I change my address/vehicle/details?

How will address/vehicle/other changes affect my policy?

I've lost my policy documents, how do I get them back?

I've not received my policy documents, where are they?

How do I make a personal insurance claim?

Why do you need a copy of my driving/motorcycle licence?

What is a “no claims bonus”?

How do I prove my no claims bonus (NCB) entitlement?

I’ve been off the road for a while. Why have I lost my no claims bonus?

If I make a claim will I lose all my no claims bonus?

How much discount on my insurance can I earn through a NCB?

I have made a non-fault claim but when I renewed my policy, my NCB was not applied to my premium. Why?

Can I transfer my no claims bonus to a new policy?

What is an excess?

What is excess protection insurance?

Can I insure my vehicle and put my son or daughter as the main driver or rider?

What happens if my information doesn't match my policy?

Validating A Policy

What do I need to validate my insurance policy?

When do you validate my policy?

What is "Share My Licence?"

How do I generate a code to share my driving licence with Principal?

How do I send my share code and documentation?

What information do you need to validate my policy?

How do I get my documentation to Principal?

What happens if my information doesn't match my policy?

What happens if I don't validate my policy?

Who do I contact if I need more information about validation

Making A Claim

How do I make a personal insurance claim?

How do I make a commercial insurance claim?

I have made a non-fault claim but when I renewed my policy, my NCB was not applied to my premium. Why?

Car

Do you cover modifications?

Can I transfer a no claims bonus earned on my car policy to a motorcycle policy?

Can I drive a motorhome on my car insurance?

Motorbike

Do you cover modifications?

Motorcycle Insurance: What is Driving Other Cycles (DOC)?

Can you arrange insurance for a heavily modified motorcycle?

Do I need commuting cover on my motorcycle?

Motorhome

Do you cover modifications?

Do I need insure a trailer towed by my motorhome?

Can I freeze my motorhome insurance when not using it?

Can other people drive my motorhome?

What types of motorhome insurance quotes are available?

What is the best motorhome insurance?

How do I get a cheap motorhome insurance quote?

Can I get a temporary motorhome insurance quote?

Can you park a motorhome on the street in the UK?

Multi-Bike

Is there a limit on how many vehicles or bikes I can cover with my multi-vehicle or multi-bike insurance?

Journeying Abroad

Cover Abroad: Which countries am I covered in?

How long am I covered for whilst abroad?

What level of cover do I have whilst abroad?

Do I need to tell you that I am going abroad?

Business

WE PREFER TO TALK

WHY CHOOSE PRINCIPAL INSURANCE?

Because we put our policyholders first, we now serve around 40,000 motorcyclists, motorists, classic car enthusiasts, van drivers, couriers, motorhome owners, homeowners and motor trade professionals nationally.

Whilst we embrace the latest quote and administration technologies, you might say we’re a bit old school.

That’s because we’d prefer to talk to you in order to get the best possible understanding of your needs. That then means we are properly equipped to seek out the best deal for you from our extensive panel of leading UK insurers.*

What’s more we are able to give motorbike insurance, car, van, motorhome, multi-vehicle, home and commercial insurance quotes.

Our impressive growth has been achieved not through multi-million pound marketing campaigns but by delivering old fashioned service.

That can mean finding you the lowest possible insurance quote from our panel of insurers or, if you need make a claim, ensuring that you have access to specialist assistance so that the process is as prompt and painless as possible.

We’re a company with personality, one that instead of demanding staff always follow stringent call scripts and call length targets, encourages them to chat so they can provide you with the highest quality of service.


An independent broker, we source the best quotes from the UK’s leading specialist insurers.
With no call length targets, our experts take the time to find you the best deal.
We’re here to help – with dedicated claims and customer service support.
Our quotes hotline open weekdays 9.00am-6.00pm and Saturdays 9am-1pm.
FOR OUR BEST QUOTE CALL
0330 024 0087

For the best quote chat to our friendly and informed UK based call centre team