23 March 2020


This is a just quick update to our previous blog to let you how things stand in relation to the fast-developing coronavirus (COVID-19) situation.

Firstly, having tested the robustness of our business continuity plan, we are confident we can continue to ensure the availability and quality of services we provide to you.

Every member of our staff is now working from home, benefiting from both call routing technology and access to our client systems.

As a result you should notice little difference when getting in touch.

Contacting us

Should you need contact us then all our telephone numbers and email addresses can be found here. You can also get in touch via the Webchat service on this website.

If calling, pleased be aware that we are dealing with a record number of enquiries. This may mean you need wait to speak to an advisor. Should this happen, we promise to get to you as quick as we can and appreciate your patience.

Our UK opening hours are Monday to Friday 8.30am to 6.30pm, Saturday 9am to 1pm

You and your policy

Current events will not impact your policy. You can renew, amend or make a claim as usual – by telephone or email.

If your renewal is approaching you can maintain your cover by emailing or calling us on 0330 024 1538 once you have received your renewal notice.

Similarly, should you need to claim, you can do so online here, or by emailing or calling 0330 024 1376.

Looking ahead

The Government has already taken extraordinary actions to deal with an extraordinary situation. It is likely that more will follow as the situation develops. However, we are confident that, whatever actions and limitations the authorities deem necessary to contain this virus, we are prepared.

These are difficult times. Our aim is simply not to make them any harder for you, by doing everything we can to maintain business as usual.

Please do take care of yourself and those around you.

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